No products in the cart.
Return & Refund Policy
At HYKUU, we aim to deliver genuine kitchen appliances and spare parts in excellent condition. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
1. Return & Replacement Eligibility
- Return or replacement requests must be raised within 7 days of delivery.
- Only damaged, defective, incorrect, or incomplete products are eligible.
- Returns for change of mind, incorrect product selection, or compatibility mistakes are not accepted.
- Products must be returned with original packaging, accessories, and invoice.
2. Unboxing Video Requirement
A clear, continuous unboxing video and product photographs are mandatory for claims involving transit damage, missing items, or incorrect products.
For functional defects, additional video evidence or manufacturer inspection may be required. Claims will be reviewed in accordance with applicable consumer protection laws.
3. Return & Replacement Process
To raise a request, contact HYKUU within 7 days of delivery.
Email: hykuu.business@gmail.com
Call / WhatsApp: +91 9500826635
Share your Order ID, issue details, unboxing video, and photographs.
Once approved, return instructions will be provided. Replacements will be dispatched after the returned product is received and verified. HYKUU will cover reasonable return shipping costs for approved domestic claims.
4. Refund Policy
- HYKUU follows a replacement-first policy.
- Refunds are provided if a replacement is unavailable or otherwise required by law.
- Approved refunds will be processed within 7–14 business days to the original payment method.
- Original shipping charges are generally non-refundable, except where required by law or the issue is attributable to HYKUU.
5. Non-Returnable Products
Returns are not accepted for products damaged by misuse, improper handling, incorrect installation, or customer-selected compatibility errors.
This does not affect valid manufacturing-defect claims or applicable consumer rights.
6. Manufacturer Warranty
Products are covered by their respective manufacturer’s warranty, where applicable. Warranty-related issues may be handled through the brand’s authorised service centre.
HYKUU will assist customers with relevant warranty support information.
7. Order Cancellation
Orders may be cancelled before dispatch, subject to confirmation. Once dispatched, orders cannot normally be cancelled.
8. International Orders
International orders are generally final sale. For damaged, defective, or incorrect deliveries, customers should contact HYKUU within 24 hours wherever possible.
Claims will be reviewed individually. International shipping charges, customs duties, and import taxes are generally non-refundable, subject to applicable law.
9. Contact Us
For returns, refunds, replacements, or product compatibility assistance:
HYKUU Customer Support
Website: https://hykuu.in
Email: hykuu.business@gmail.com
Call / WhatsApp: +91 9500826635
All returns, replacements, and refunds are subject to verification and applicable consumer protection laws.